Service: Top Features and Benefits

Introduction:  This page covers the top features and benefits of the Motility Service module.

  1. Customizable Service Invoicing List
  2. Scan and Attach Images to a Repair Order
  3. Splitting Invoices
  4. Canned Jobs
  5. Repair Codes / Flat Rate Manuals
  6. Parts Requests
  7. Parts Allocation / Special Orders
  8. Dispatching
  9. Ability to Combine Different Repair Types on a Single Invoice
  10. Integration with Accounting and Unit Inventory

Customizable Service Invoicing List

This allows users to choose what invoice information they want to display on their invoicing list screen. This gives a quick overview of pertinent invoice information and users are able to customize the layout of their screen according to their needs.

 

Scan and Attach Images to a Repair Order

The service advisor can attach images and email them along with the repair order. This feature is very beneficial, particularly for warranty and insurance repairs which often require images of the damages.

 

Splitting Invoices

The Splitting Invoices feature allows users to separate individual repair lines from a repair order and treat them as independent invoices.  Splitting invoices is beneficial for manufacturers who typically write repair orders that have several hundred jobs.

Splitting allows users to close completed repairs and realize the revenue in the current period while keeping the incomplete lines open. Splitting a repair order is also helpful when there is a mixture of jobs on a repair order such as retail, warranty, and internal. The user can close the customer’s portion while keeping the warranty and/or internal portion open.

Canned Jobs

Canned jobs are repair order templates that are pre-designed with complete parts and labor totals. This feature allows the user to quickly write repair orders for standard, pre-priced jobs such as oil changes, prep & delivery jobs, winterizing, etc.

By simply importing the template into a live repair order, canned jobs saves service writers tons of time and increases their productivity.

 

Repair Codes / Flat Rate Manuals

These are rate manuals that have been collected and averaged by hundreds of dealerships that include thousands of flat-rated jobs in many categories.

This is a free service to our customers and saves time when writing repair orders for common jobs. The flat rates will automatically calculate the labor prices and easily customize parts and shop supplies charges by percentage of dollar amounts.

 

Parts Requests

The Parts Request feature fosters seamless, electronic communication between the parts and service departments. Service advisors can submit the request from the repair order and it sends a notification to the parts department, thereby reducing the time spent submitting these types of requests written or verbally.

 

Parts Allocation / Special Orders

The user can submit special orders directly from the repair order. The part is then tracked all the way through the receiving process with comments as to which repair order it was requested for. This process makes it easy for the parts department, service department, and their customer to know the status about the progress of a repair.

 

Dispatching

The dispatching feature maintains the service technicians’ daily schedules and dispatches the technicians as necessary.  This feature increases efficiency within the service shop by maintaining mechanic schedules, helps prevent overlapping of work, and improves customer satisfaction.

 

Ability to Combine Different Repair Types on a Single Invoice

The ability to combine repairs such as retail, warranty, insurance, and internal on a single invoice removes the need for creating multiple invoices for the same customer. This feature improves efficiency and customer satisfaction.

 

Integration with Accounting and Unit Inventory

Internal repair orders automatically update vehicle inventory costs when they are cashed out. This provides the accounting and sales departments with real-time cost figures on units which helps when determining gross profit on a unit and calculating commissions.