Service Management Solutions

Motility’s Service Management Solutions is a comprehensive service invoicing, labor time tracking, scheduling and dispatching system. Once a customer’s name is entered on a work order in the service management system the past service history, discount, vehicle, and communication history can all be instantly assessed with a simple click. Discounts can be applied as one-time specials or entered according to customer profile. Motility also tracks warranty, retail, internal insurance, and body shop repair work.

The service management platform handles hourly and flat rates and allows mechanics to clock directly in the repair from a PC, tablet, or mobile device to accurately calculate in real-time. Flat rate manuals can easily be imported an accessed instantly from the job line. Additional service management tools such as “canned jobs” which let you preload and customize labor and parts information, and reporting methods for tracking labor and parts usage and profitability help enhance and measure both mechanic and service advisor efficiency.

Service Solutions Features:

  • Attach images to repair orders from a stand-alone camera or mobile device to streamline the documentation process for warranty and insurance repairs
  • Schedule repair orders with service advisors and generate email and calendar appointment reminders to customers.
  • Submit special orders directly from the repair order that is tracked all the way through the receiving process.
  • Easily split invoices down the individual repair line, useful for manufacturer’s or when there is a mixture of jobs such as retail, warranty and internal on the same invoice.
  • Customize the information on the invoicing list to easily view needed information at a glance.
  • Integrate with accounting and unit inventory to provide real-time cost figures on units for determining gross profit or calculating commissions.

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Integrated Partners

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